We are looking for a data-savvy and motivated analyst to support our retention efforts. You will work closely with Data Science, Product, Engineering, and Marketing teams to increase the Customer Lifetime Value (CLV) through insights, optimizations, and continuous improvement of our CRM and product activities (email, push, user journeys, feature development). This is a hands-on analytical role with exposure to real business impact.

• Analyze user behavior, retention, and marketing effectiveness across email and push campaigns in partnership with the product team.
• Collaborate with cross-functional stakeholders to identify and implement improvements across CRM systems, content, and targeting strategies.
• Drive user segmentation efforts and define corresponding funnels and incentives (e.g., re-engagement, re-booking, churn prevention and recovery, rewards).
• Conduct root-cause analyses for underperforming campaigns and provide actionable recommendations.
• Track KPIs, report anomalies, and identify optimization opportunities based on performance data.
• Participate in A/B testing setup, tracking, and post-analysis, deriving statistically valid conclusions.
• Visualize and communicate insights effectively through dashboards and presentations.
• Translate business needs into structured requirements for tech and data teams, supporting QA and validation.

• 3+ years of experience in data analysis or related roles.
• Basic understanding of user retention concepts and a strong motivation to grow in this area.
• Foundational SQL skills and experience working with data visualization tools  (e.g., Power BI, Tableau, Superset).
• Analytical mindset with the ability to extract insights and detect trends or anomalies.
• Exposure to A/B testing and basic understanding of statistical significance.
• Strong communication and storytelling skills, comfortable presenting findings and engaging in constructive discussions.
• Ability to translate business needs into actionable data tasks.
• Curiosity, proactiveness, and a willingness to ask questions and explore alternative solutions.
• Proficiency in written and verbal English and German.

• Creativity in content or campaign suggestions and attention to detail in QA.
• Experience with customer engagement platforms (e.g., Braze, Salesforce, etc.).
• Prior experience with email and push marketing.
• Love for details and commitment to data quality.

Note: We operate a rolling recruitment approach  - no deadlines, just opportunities. Should the volume of applications become too high, we might briefly remove this posting to provide our hiring team the space for thorough and unbiased review. The role will be made available again if we decide we’re still looking for the right fit.

Your journey with HomeToGo is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including: 

• Fair compensation and equity: Competitive salary and stock options, plus visa sponsorship and relocation support if you’re joining from abroad.*
• Time off and flexibility: 27 vacation days, plus one extra per year of tenure (up to 32). Hybrid setup with up to 50% remote work annually, including from abroad.
• Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs.
• Learning and development: German classes, masterclasses, workshops, and cross-team mentorship to support your growth.
• Mobility perks: Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.
• Travel benefits: Discounts on vacation stays via our HomeToGo_Friends program for you, friends, and family. Plus exclusive deals with travel providers through the Travel Industry Card.
• Wellbeing support: Access to psychological support and mental health resources, plus subsidized fitness via Wellhub.
• Union Berlin partnership: 20% off official fan gear and other exclusive sponsor perks.
• Climate commitment: CSRD-compliant, proud member of Leaders for Climate Action, partnering with Plan A to set and track the Group’s carbon footprint. 
• And more: We're always evolving our benefits to support what matters most to our team.

*Certain conditions apply.

Check out what your future colleagues have said about us on Glassdoor and Kununu!

Protect Yourself From Recruitment Scams
At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note:

• All legitimate job opportunities are listed on our official Careers Page.
• Any communication from us will come from an @hometogo.com email address.